Program Outline

Section I. Vendor Relationship Management

• Assessing the customer view of an alliance
• Managing the relationship development process
• Improving transparency with Contractors/Suppliers and Service Providers
• Building trust
• Understanding cultures
• Managing conflict between sponsor and outside providers

Section II. Managing and controlling Contractors/Suppliers and Service Providers

• Identify and manage performance expectations
• Develop a evaluation strategy
• Vendor performance evaluation
• Initiation of benchmarking criteria and evaluation
• Strategic Alliance Management

Section III. Project Management

• Manage and integrate development milestones; both sponsor and Providers
• Define, plan, manage and verify the scope of the project, estimate the resource needs and sequencing activities to produce a project schedule
• Develop a responsibility (RACI) matrix
• Identify the processes required to successfully plan, execute, monitor and control as well as close-out a complex project

Section IV. Project Management

• Understand the drivers of alliances
• Model the right approach
• The aim of this course is to introduce the key elements in order to create an effective alliance and  manage it through to deliver successful business objective
• Managing and mitigating risk

Section V. The role of an alliance manager

• Understanding the roles, responsibilities and expectations of teams
• How to bridge cross-cultural gaps and challenges
• Creating effective communication processes
• Leading the organization to alliance success
• Maximizing value while managing risk

Section VI. The customer perspective to Alliance Management

• Understanding the customer’s needs
• Identifying the customers strategy