Handle conflict, improve communications skills and deal with problem behavior. Improve your effectiveness by improving relationships and your ability to react. Learning to be assertive can be the most important change in anyone’s life and as a manager. Assertiveness is a true Win-Win style of human behavior. This intense two-day workshop helps the manager develop his or her own personal power for maximum effectiveness with other people. All levels of personnel can improve personal and interpersonal effectiveness with the lessons learned in this training.